This can enhance customer satisfaction, reduce churn and lead to new products and services. Meanwhile and of significant importance, digital transformation can help utilities improve customer service operations and explore new business models. Safety, regulatory and compliance-based systems can be improved by helping employees better monitor and control policies. Utility executives using expert systems based on Artificial Intelligence (AI), for example, can gain new business insights and optimize processes by analyzing large data sets quickly. What are the business benefits of digital transformation in utilities?Īlthough transformation has been slow to arrive for the utility sector, those companies that do implement digital technologies and adopt news ways of working can benefit greatly. Common business goals include improved interactions with customers, more streamlined operations, greater efficiencies, and hopes of triggering new business models. What is digital transformation in utilities?ĭigital transformation in the utilities sector is the process of adopting new digital ways of working, often with a business goal for utilities to reinvent themselves. E-tech is located in Martensville, SK which is approximately ten minutes north of Saskatoon. They maintain a keen eye for detail while working to deliver results. Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer Learn More The owner/operators of E-Tech Utilities deliver over 30 years of drilling experience within oil and gas that translates into what they do today.

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